Frequently Asked Questions

Account & Registration

How do I create an account?

Click "Register" in the top menu. Fill in your name, email, phone number, and shipping address, then create a password. You'll receive a verification email — click the link to verify your account.

Why do I need to verify my email?

Email verification ensures we can send you order confirmations, shipping updates, and important account notifications. You can browse and add items to your cart without verification, but checkout requires a verified email.

I didn't receive my verification email.

Check your spam/junk folder. If it's not there, go to the verification page and click "Resend Verification Email." The link expires after 24 hours.

Can I change my email address?

Email addresses cannot be changed at this time. If you need to use a different email, please contact us for assistance.

Orders & Payment

How do I place an order?

Browse products, select your options (size, color, etc.), and click "Add to Cart." When ready, go to your cart and click "Checkout." Fill in your shipping address and click "Pay Now" to complete payment securely through OPay.

What payment methods do you accept?

We accept payments through OPay, which supports bank transfers, cards, and OPay wallet. All payments are processed securely.

How do I track my order?

Go to "My Orders" in your account menu. Each order shows its current status. When your order is shipped, you'll receive an email with tracking information (if available). You can also check the order detail page for updates.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel. Once an order has been shipped, it cannot be cancelled.

I paid but my order doesn't show.

After paying on OPay, make sure to click "Return to Merchant" to complete the process. If you closed the page before returning, log in and check "My Orders" — the order may still be created. If not, contact us with your payment reference.

Shipping & Delivery

How long does shipping take?

Shipping times vary by product and are shown on each product page. Estimated delivery times are displayed at checkout. We'll notify you when your order is shipped.

Is there free shipping?

Some products include free shipping, shown as "Free Shipping" on the product page. Others have a fixed shipping cost that's displayed before checkout.

How do I confirm I received my order?

Go to "My Orders" and click "Confirm Received" on the delivered order. This lets us know the order arrived safely.

Returns & Refunds

What is your return policy?

If you receive a damaged or incorrect item, contact us within 7 days of delivery. Refund requests are reviewed on a case-by-case basis. See our Terms & Conditions for full details.

How do refunds work?

If a refund is approved, both the product amount and any applicable tax are adjusted. You can see the refund details on your order detail page and invoice.

Reviews

How do I write a review?

After your order is delivered and you confirm receipt, a "Write Review" button may appear next to the product on your orders page. Select a star rating (1-5) and write your feedback. Reviews are subject to approval before being published.

Where can I see my reviews?

Your submitted reviews are visible on your profile page, showing the status (pending approval or published).

Account Settings

How do I change my password?

Go to your Profile page from the account menu. Enter your current password, then your new password twice, and click "Change Password."

How do I update my shipping address?

Go to your Profile page and update your address fields. You can also update your address during checkout before placing an order.

How do I manage email notifications?

Go to your Profile page and toggle "Receive Email Notifications" on or off. When off, you won't receive order confirmation or status update emails, but you'll still see notifications when logged in.